Welcome to our Customer Support page !

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At CAP Vision, we are committed to assisting you at every stage of your project. Our support team is here to help you make the most of our products, quickly resolve technical issues, and support you in your daily challenges.

CAP Vision dispose d'une service d'assistance technique à destination de nos clients. Nos experts répondent à toutes vos questions et problématiques liées à votre ERP.

The missions of the support team

  1. Technical assistance:
    Our team is available to answer your technical questions, resolve issues, and guide you in using our ERP solutions.
  2. Personalized customer support:
    Our service adapts to your company to offer you personalized assistance.
  3. Training & Documentation:
    We provide in-depth training sessions for you and your team to help you master our ERP solutions.
  4. Updates and Improvements:
    We keep you informed of the latest product updates and improvements so you can continue benefiting from the most advanced features.

How our support service works

Our customer support service is organized into different levels of assistance depending on the severity of your request.

The first level is handled by a hotline technician, the second by a functional consultant, the third by a technical expert, and finally, the last level by your project manager.

This tiered approach ensures proper handling of your requests and an appropriate response to your needs.

We are here to help you !

Handling Your Requests

When you have a support contract, you can access your personal space on our support management portal.

Please note that only authorized personnel can submit a support request.

This portal has been designed to allow you to:

  • Create a support ticket
  • View ongoing support requests
  • Consult the entire history of your requests
  • Access your support statistics

Each support request notifies our team in real time. Therefore, creating a ticket ensures traceability of your request and rigorous follow-up.

Our support service is available Monday to Friday from 8:30 AM to 12:00 PM and from 2:00 PM to 5:30 PM, excluding public holidays.

Access to the portal is available 24/7, allowing you to submit your requests at any time.

Please note that if you submit a support request outside of support hours, your ticket will only be processed upon the reopening of our services.

You do not have a support contract,
but are you interested in this service ?

Our sales team is available to discuss with you !

Contact us !